
FAQ
Find Your answers here
What kind of products do you sell?
We specialize in seasonal products for holidays like Halloween, Thanksgiving, Christmas, and more. From costumes and décor to festive gifts, we bring you everything you need to celebrate in style.
How long does delivery take?
Delivery usually takes 7–12 business days depending on your location. During peak seasons (like Halloween and Christmas), please order early to ensure on-time delivery.
What if I receive a damaged or wrong item?
No worries! Contact our support team within 7 days of delivery, and we’ll arrange a replacement or refund.
Do you accept returns?
Yes, we offer hassle-free returns within 30 days of receiving your order. Items must be unused and in original packaging.
Why should I shop with you?
Because we’re passionate about making every season magical! We handpick quality products that add fun, style, and joy to your celebrations.
How can I contact customer service?
You can reach us anytime via our Contact Us page or by email at Support@festaan.com. Our team is here to help!
Customer service
support@festaan.com
Shipping
Fast & Reliable Delivery
Free returns
Free return for 30 days
Secure payment
Visa, Mastercard, Amex, PayPal